Granta Website Support & Maintenance
Partnering with Granta to act as a reliable, safe pair of hands for their website, reducing turnaround time on website support queries and issues from days to minutes and freeing them from vendor lock-in with their incumbent web agency.
Granta is a leading literary magazine and publisher in the UK. They had an existing website with complicated integrations, but had regular issues – including broken key user journeys – and a lack of response and urgency from their incumbent web agency responsible for supporting the site. They were looking for a new support partner that they could trust, who would take ownership of fixing problems and keeping the site running smoothly, be responsive with support queries, and make proactive improvements to move the needle on key conversion points across the site.
KEY RESULTS
Under 30 minutes
average request resolution time (previously days)
300% increase
in weekly newsletter signups
Broken site journeys fixed
within one week of taking site ownership
“When we began working with Pendragon Digital we saw an instant transformation in the quality and rapidity of support for our website. Pendragon Digital issued a suite of well thought-through fixes and updates that went beyond restoring core functionality, but greatly improved the overall quality of our online offerings. I’d highly recommend them to anyone looking for an intelligent and engaged digital partner.“
Luke Neima, Managing Director, Granta
What was delivered for Granta
- An initial website audit to identify broken functionality, and security risks.
- Rapid fixes for identified issues to get the website to a point of stability ASAP.
- Automated 24/7 monitoring and tests to ensure core functionality works reliably and conversions remain unhindered.
- Regular vulnerability and security scans to ensure PCI DSS compliance and significantly improve the security posture of the site.
- Comprehensive support and maintenance services, with requests resolved on average within 30 minutes (previously days for resolution with their incumbent web agency)
- Significant improvements and stability for automated feeds to the site from Biblio, the popular book publishing management system used within the publishing industry.
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